Hyatt Guest Services Manager in LONDON, United Kingdom

Guest Services Manager – Front Office

Welcome to the Andaz, where our name translates from Hindi as “personal style”…

Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences.

Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.

As a Guest Services Manager at the Andaz London Liverpool Street, I play a key role in ensuring the effective running of the Front Office department. Largely my role is centred on assisting my team in looking after our guests, handling their request or queries, ensuring their comfort & satisfaction and taking action where necessary.

The Front Office team at the Andaz is an upbeat fun team that includes Hosts, Shift Leaders, other Guest Service Managers and our Assistant & Front Office Manager. We all work closely with other departments is also important for our success and this helps us provide a consistent and memorable experience for the duration of the guests stay. We are encouraged to be honest and open creating a happy working environment built on teamwork.

In my position, it’s important to maintain a people focus both in terms of the guest and the staff, the guest is our priority and we pride ourselves on genuine hospitality. We want our guests to know that we genuinely care for their comfort and wellbeing; likewise, our staff should feel the same. We work together closely as a team to support each other and perform to the best of our collective ability, not only to ensure that the guests’ needs are met, but to enable and inspire confidence in each other.

The best part of my job is its diversity. No two days are ever the same, I am empowered to make decisions and really take charge of situations. I love the challenge of never quite knowing what may happen in work today and having a direct effect on the results we achieve.

Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company!

What is in it for you?

Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room. •12 free nights per year of service across Hyatt Hotels worldwide •Employee and Friends & Family rates across Hyatt Hotels worldwide •1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment •Discounts of up to 50% in our 7 restaurants & bars •Uniform provided and laundered complimentary •Complimentary meals on duty •Refer a friend bonus £500 per colleague introduced •Bike 2 work scheme •Busy social calendar including annual summer & Christmas celebrations •Workplace pension scheme •Annual season ticket loan •Team member & performance rewards system redeemable in the form of complimentary stays, massages and many more _ _ _Please be sure to be eligible to work and live in the UK before applying._

Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Front Office
Req ID: LON003007