Hyatt Security Officer in HYDERABAD, India

Description:

  • Oversees and assists in the preparation and updates of the Security Departmental Operations Manual.
  • Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
  • Ensures the maintenance of the daily Log Book.
  • Ensures the timely submission of all guest/employee incident reports.
  • Monitors the reports on any “Lost and Found” items.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.
  • Monitors and controls the movement of all employees leaving and entering the hotel through the employee entrance.
  • Implements periodic locker searches as required together with Human Resources Manager.

Primary Location: IN-AP-Hyderabad
Organization: Hyatt Hyderabad
Job Level: Full-time
Job: Security
Req ID: HYD000702